In our last blog post, we discussed the importance of proper communication with patients starting from the minute they walk into your facility. Communication includes educating patients about costs of care and their responsibility involved. Effective communication doesn’t only happen…

Earlier this year, the Healthcare Financial Management Association (HFMA) released its best practices in medical account resolution. Along with the tips presented in the article, it is important to ensure you follow best practices in communicating with your patients. Effective…

So your hospital is seeing an influx of high-deductible, but covered patients. Or maybe you’re starting to realize you can’t keep letting go of those 90-day past-due accounts as bad debt. Maybe you just don’t have the proper software or…

Arkansas’ Medicaid program has seen a lot of news activity lately. The program, referred to as a ‘private Medicaid program’, has seen its ups and its downs for Arkansas residents, Medicaid recipients, the federal government, and Arkansas providers. The program…

“Today’s high deductibles are tomorrow’s bad debt,” warns Moody’s Analyst Daniel Steingart. With the insurance provision in the Affordable Care Act comes the risk of bad debt through high-deductibles health plans. Hospitals are welcoming the opportunity to have more insured…

Many hospitals attempt to manage short-term and extended patient payment plans using in-house staff. While it may seem tempting to save a few bucks and manage patient receivables using existing staff, it will likely create havoc on your A/R and…

As hospitals strive to improve patient experience and access, it is important to remember the billing and account resolution process. According to a survey by TransUnion Healthcare, nearly 70 percent of survey respondents who gave the highest ratings to their…