I’ve spoken with hundreds of patients…maybe even thousands. I have the interesting and challenging job of contacting patients after they have been discharged from the hospital and negotiating payment arrangements on behalf of our client hospitals. I can tell you…

If you've been in the healthcare business as long as I have, you see generally accepted conventions or practices come and go or morph as necessity dictates. The healthcare revenue cycle without exception presents some of the best examples of…

The life of a hospital lien specialist is not boring. Let me make that perfectly clear. I know what you're thinking...could there be anything dryer than hospital accident liens? But hospital accident liens ALWAYS have a story behind them. Where…

Brian sat there listening politely and in slight awe. It seemed the Medicaid eligibility vendor, who was making a noble effort at a sales pitch, continued to chatter on, not coming up for air for what seemed like hours. Brian…

Today, I read an article written by Rene Letourneau, for HealthLeaders Media, which identified the top revenue challenges as identified by several revenue cycle executives. Not surprisingly, the first challenge listed had to do with self-pay cash flow. H. Jeffrey…

Bunny couldn’t believe her eyes. She thought today’s trip to the mailbox would produce nothing more than the usual electric bill, another discount card from a retailer, and the monthly envelope from that pesky hospital. But today was different—very different.…